User Experience Research
TV Time UX Research internship
For this summer internship, I worked within the product team as the company added a large new feature into their mobile application. TV Time consists of a B2C TV and film tracking platform and a B2B analytics portal. As the UX Research intern I was on the product team working on the consumer facing mobile product.
During this internship, my main focus was helping the lead user researcher in planning, recruiting, and conducting usability tests. I also worked in SurveyMonkey to create and analyze surveys. We worked on integrating the new feature of being able to track movies into the TV Time mobile app where users currently could only track their TV shows.
Cameo Consulting Contract
For this contract role, I was hired to design the user experience for a startup client Naybur. Naybur connects homeowners to local route-based businesses. A route-based business is any business who travels to their customers to provide their services, such as a plumber, electrician or contractor.
I began by recruiting for and conducting user interviews to better understand the homeowners’ and route-based businesses’ goals and their current experiences. From there, using the initial interview findings and competitive design analysis, improved upon the current site map and created wireframes. I then prototyped the wireframes and held multiple rounds of user testing and iterating until I had designs I could hand off Naybur’s developer.
Naybur’s Website: www.naybur.com
Ericsson
At Ericsson, I helped develop an internal protocol for user experience studies within Ericsson Research's advanced technology lab. The specific project explored how people engage and experience video media content through semi-structured interviews. This helped inform development of novel future technologies around the video experience within Ericsson.
Ericsson Blog: User Study for Media Metadata
Ericsson Blog: UX Intern in Silicon Valley
Writing about the work was published in the human-factors in computing conference (CHI) under the title "'I don't need to see that': Seeking, Avoiding, and Attempting to Control Video Content" in April 2018.
Village Exchange Center Project: The Research
In this semester long project, I worked with 4 other students to identify a problem and apply a technology solution for the unique challenges faced by immigrants and refugees in the Denver Metro Area.
We used user-centered design methods to create a product for a non-profit's Natural Helpers program. We conducted research to recognize needs in our target population and designed and tested solution prototypes among stakeholders.
Writing about the work was published in the Designing Interactive Systems (DIS) conference June 2018 under the title "Using Experiential-Learning and Iterative Design to Benefit Colorado's Refugees".
Research Assistant: Human-Robot Interaction
I assisted in experiment designing, collecting data, and writing a paper alongside professor Daniel Szafir and 2 students from Iron Lab at University of Colorado Boulder. We assessed augmented reality design elements for communicating robot flight motion to users.
The paper "Communicating Robot Motion Intent with Augmented Reality" has won Best Paper for HRI Design in the Human Robot Interaction Conference for 2018.
Denver Homeless needs analysis
I formulated and conducted semi-structured interviews to explore the daily needs and technology use of the Denver homeless community.
The work was for a term paper in which I assessed findings to explore potential information & communication technology design directions.